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How hehe Handles Your Personal Information

Your privacy is part of how we run this platform. When you use hehe — whether you're depositing via bKash, browsing on mobile, or reaching our support team — we handle your data with care and keep it to what's needed to run your…

Account Data ProtectedLocal Payment PrivacyMobile-First SecurityYour Rights, Your Control
hehe How hehe Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use industry-standard SSL encryption across all account and payment pages. Cookie data is used to keep your session active and remember your device — useful when you switch between mobile and desktop mid-session. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data while your account is open and for a defined period after closure, in line with applicable legal requirements. You can request deletion at any time.

Cookie Use

Session cookies keep you logged in across devices. Analytics cookies help us understand how the platform is used. No cookies are shared with advertisers.

Account Security

Your account is protected by password and OTP verification. We recommend keeping your registered mobile number current so access recovery works smoothly.

Data Access Requests

You have the right to request a copy of your data, ask for corrections, or request deletion. Contact support with your account details and we'll handle it directly.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to know what data we hold about you, request a correction, or ask us to delete your account information, our support team handles these requests directly. Reach out through any of the channels below and we'll respond as quickly as we can.

Live Chat Start a chat from any page on hehe. Our team handles data and account queries alongside general support — no separate queue needed.
Email Support Send your data request or privacy question to our support address. Include your registered account details so we can locate your record quickly.
Help Centre Our help pages cover account data, wallet privacy, and how to submit a formal data request if you need a written response for your records.

Privacy Questions We Hear Most

Here are the questions we get asked most often about how hehe handles personal data and what your rights are as an account holder.

We collect your name, contact details, and the payment method information you provide — such as your bKash or Nagad number. This is used to verify your identity and process transactions.

We share only what payment processors like bKash, Nagad, and Rocket need to complete your transaction. We do not sell your personal data to advertisers or unrelated third parties.

Your data is kept while your account is active and for a period after closure as required by applicable law. You can request deletion by contacting our support team directly.

Contact our support team via live chat or email with your registered account details. We'll locate your record and provide the information you're entitled to under applicable law.

Yes. Send a deletion request through live chat or email support. We'll process it in line with our retention obligations and confirm once your data has been removed.

We use session and analytics cookies. Session cookies keep you logged in across devices. You can manage or disable cookies through your browser settings at any time without losing account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.